Return & Refund Policy - Cheap o Deal and IT Solutions

Overview

Thank you for shopping at Cheap o Deal and IT Solutions. We specialize in providing affordable software solutions, scripts, and IT services. Due to the digital nature of our products, we have specific policies regarding returns and refunds.

Please read this policy carefully as it outlines your rights and our obligations regarding returns and refunds for our products and services.

Digital Products Policy

Since our products are primarily digital downloads (software, scripts, themes, plugins, etc.), we generally do not provide refunds once a product has been downloaded or accessed.

Important: All sales of digital products are final once the product has been downloaded, accessed, or the license key has been issued. We cannot revoke access to digital products once they have been delivered.

Eligibility for Refunds

Refunds may be considered under the following circumstances only:

The product was not delivered due to technical issues on our end
The product is significantly different from what was described on the product page
The product is completely non-functional (not including compatibility issues with your specific setup)
Duplicate purchase made by mistake

Non-Refundable Situations

We cannot issue refunds for:

Change of mind or accidental purchases
Compatibility issues with your hardware, software, or server environment
Lack of technical knowledge to install or use the product
Products that have been downloaded, modified, or partially used
Customization services once work has commenced
Subscription renewals (must be canceled before renewal date)

Refund Process

If you believe you qualify for a refund based on the criteria above:

Contact our support team within 7 days of purchase
Provide your order details and explain the issue
Our team will review your request and respond within 3-5 business days
If approved, refunds will be processed to your original payment method within 10 business days

Service Cancellations

For our IT services and custom development work:

Cancellation requests must be made before work has commenced for a full refund
If work has already started, you will be charged for the completed work proportionally
Setup fees for services are non-refundable once service activation has begun

Product Support & Updates

All our products come with technical support as specified on the product page. We strive to fix any legitimate bugs or issues with our products through updates rather than refunds.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Email: support@cheapodeal.com

Support Portal: https://cheapodeal.com/support

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (EST)

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of those changes.

Last Updated: October 2023